CCMC’s industry leading Client Care team is here to assist your financial institution should any issues or needs arise. The support department responds to 95.8% of incoming requests within four business hours. We will work quickly to resolve your issues and get your organization running back up to speed as soon as possible.
On top of issue resolution, the Client Care department provides regular updates for core processing systems and loan origination systems. CCMC has strong working relationships with industry partners and it is typical to receive advanced knowledge of updates, which enable us to have a client facing update ready for immediate implementation. In the event that there is no advanced notice of an update, CCMC works tirelessly to create an update that complies with the changes and minimizes the amount of downtime that you might experience. All updates come in the form of an easily applied update file; however, the Client Care team is always available to assist with the process as well.
Should you ever require additional mapping or custom programming, the Client Care department will be able to assist you in gathering all the information and proper documentation required in order to move forward. Once all of the information is gathered, a custom update will be created and tested to ensure all changes fully meet expectations.
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