The Client Care Technician will provide first level technical support and training to both internal and external customers in a professional manner. The Client Care Technician will also assist in troubleshooting any product issues or installations.


Essential Functions:

  • Technical Support and Troubleshooting:
    • Provide first level support for all requests for technical support.
    • Assess and prioritize resolution of open issues; confer and escalate any issues that require the assistance of the Senior Specialist or Manager.
    • Monitor, document, and manage the resolution process in a timely manner.
    • Communicate effectively and courteously with customers during the resolution of their issue.
    • Assist with development and maintenance of knowledge base used for problem resolution.
  • Installations:
    • Install and configure customized connector to completion. Document all changes to installed database.
    • Work with customers to install product updates in a timely manner.
    • Provide operations training to the customer as necessary.
  • Supervisory Responsibility:
    • This position does not have any direct reports or supervisory responsibility.
  • Other:
    • Additional tasks as assigned.

Job Specifications:

Knowledge – Required

  • Server/PC knowledge
  • Knowledge of Visual Basics and the ability to read VB Script
  • Experience with software issues
  • Basic understanding of Bank Lending practices

Skills – Required

  • Exceptional customer service, communication, and organizational skills
  • Able to prioritize workloads to effectively and efficiently meet deadlines
  • Able to communicate in a professional manner
  • Able to translate complex technical terminology and communicate to both technical and non-technical audiences
  • Self-motivated, detail-oriented and organized

Education and Experience – Required

  • Bachelor’s degree
  • 2+ years of relevant experience

Please note, this is a full-time position offering a base salary along with a competitive benefit package. Benefit package includes:

  • Opportunity for bonuses throughout the year – Performance-based
  • Cafeteria-style benefits with company paid benefit allowance of up to $400.00 a month
  • Retirement Saving Plan (401K) – CCMC matches 50% up to $1,500 per year
  • Paid Time Off – Starts at 15 days per calendar year (3 Tiers Available – Dependent on years of service)
  • Paid US Holidays – 10 days per calendar year

Disclaimer:

This description identifies the key responsibilities, skills, and knowledge required for the position. This job description does not encompass all specific job-related tasks and duties and that may be required. Employees are required to follow all job-related instructions and perform all job-related tasks assigned to them by management.


Contact Rachel Flint, Director of Human Resources if you are interested in this position.

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