Customer Service - Ready to help you!
How to Reach Technical Support
The best way to reach our support group is by email at CCMCService@ccmcinc.com
Be sure to include:
- Your name and phone number where we can reach you.
- Full name of your institution.
- The product that you are using.
- Your host system and product name.
- A description of the problem.
We encourage you to use email to report problems but you can also
contact support by phone.
If you need to report an issue or you want to check on the status of a
previously reported issue call 407-788-7557 extension 103.
Click here to download the CCMC Support Procedures in PDF format.
Customer Service Hours
Phone support is available Monday through Friday from
8:00 a.m. to 5:00 p.m. Eastern Time
7:00 a.m. to 4:00 p.m. Central Time
6:00 a.m. to 3:00 p.m. Mountain Time
5:00 a.m. to 2:00 p.m. Pacific Time
Holidays:
- Christmas (Monday December 26, 2011)
- New Years Day (Monday January 2, 2012)
- President's Day (Monday February 20, 2012)
- Memorial Day (Monday May 28, 2012)
- Independence Day (Wednesday July 4, 2012)
- Labor Day (Monday (September 3, 2012)
- Columbus Day (Monday October 8, 2012)
- Thanksgiving (Thursday November 22 and Friday November 23, 2012)
- Christmas Eve (Monday December 24, 2012)
- Christmas Day (Tuesday December 25, 2012)
- New Years Day (Tuesday January 1, 2013)
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More CCMC to deliver new BridgeWare interface for GSE selling systems. The new interface for ARTA Lending will utilize the Freddie Mac and Fannie Mae common loan delivery file format.
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