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Click here to download the CCMC Support Procedures for 2008 PDF
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How to reach technical support.
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Tips for
getting faster answers.
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Customer service
hours and holidays.
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Log
on to the clients-only Web Site.
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Connect to a support session with one of our specialists.
How to Reach Technical Support
The best way to reach
our support group is email:
CCMCService@ccmcinc.com
Be sure to include:
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Your name and a
phone number where we can reach you. |
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Your full bank
name |
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The product that
you are using |
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Your host system
name |
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A description of
your problem |
We encourage you to use
email to report problems, but you can also contact support by
phone. If you need to report a problem or you want to
check on the status of a previously reported problem, call 407-788-7557 extension 103.
Tips for Getting
Faster Answers
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When you report
the problem include a print screen of the error message. |
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If your problem is
related to mapping or configuration, attach a copy of your
database to the email.
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Include a description
of any changes that have been made to the PC, network
or host system.
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Include the answer to
this question. "Is this problem occurring on every
computer or just one?"
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Customer Service
Hours and Holidays
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Time Zone |
Days
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Hours
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Eastern
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Mon-Fri
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8 a.m. to 5 p.m. |
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Central |
Mon-Fri |
7 a.m. to 4 p.m. |
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Mountain |
Mon-Fri |
6 a.m. to 3 p.m. |
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Pacific |
Mon-Fri |
5 a.m. to 2 p.m. |
Holidays - Support
is available every day during the hours listed above, with the
exception of the following holidays:
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New Years Day
(Tuesday January 1, 2008)
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President's Day
(Monday February 18, 2008)
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Memorial Day (Monday
May 26, 2008)
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Independence Day
(Friday July 4, 2008)
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Labor Day (Monday
September 1, 2008)
u
Columbus Day (Monday
October 13, 2008)
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Thanksgiving (Thursday
and Friday November 27 and 28, 2008)
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Christmas (Wednesday December 24
and Thursday December 25, 2008)
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New Years Day
(Thursday January 1, 2009)
Log on to the
Clients-Only Web Site
Thank you for
visiting our client information area. These pages are
under construction. When access is available you will
receive notification from our Support Group.
